Engage Media Group Fulfillment Policy

Business Information:

  • Business Name: Engage Media Group

  • Business Address: 1690 NW 108th Ave Unit 152, Doral, FL 33172

  • Customer Service Contact: CONTACT@ENGAGEMEDIA.GROUP

  • Website: www.engagemedia.group

Fulfillment Process:

  1. Order Confirmation:

    • Once an order is placed on our website, you will receive an email confirmation within 24 hours confirming the details of your order.

    • If your order includes content creation services, we will contact you to schedule a consultation or confirm the specifics of the project.

  2. Delivery Times:

    • Content Creation & Paid Advertising: All services are delivered according to the project timeline outlined during the consultation. Typically, projects can take between 1-4 weeks depending on the complexity of the services provided.

    • Website Design: Typically delivered within 2-4 weeks, depending on the scope of the website design and the complexity of the client's requirements.

  3. Customer Satisfaction:

    • We aim to ensure that you are satisfied with the final product or service. If you are not satisfied with the outcome, please contact us at CONTACT@ENGAGEMEDIA.GROUP within 7 days of receiving your deliverable, and we will work to resolve the issue promptly.

    • We provide revisions as part of our service to ensure your vision and goals are met.

  4. Payment and Refunds:

    • Payments for services must be made upfront at the time of purchase.

    • For ongoing services, billing may be monthly or upon project milestones, as agreed upon during the contract phase.

    • Refunds are issued based on our refund policy, which includes full refunds for services not delivered within the stated timelines. Partial refunds may be offered if a project is incomplete but still partially delivered.

  5. Shipping and Physical Products:

    • If applicable, physical products like branded merchandise or equipment will be shipped according to the estimated delivery times provided during checkout. We ship to U.S. addresses only, and shipping fees will be calculated at checkout.

  6. Contact Information:

    • If you have any questions regarding your order, fulfillment, or services, please contact our customer service team at CONTACT@ENGAGEMEDIA.GROUP. We are here to assist you with any concerns or inquiries.